Job Description
Job Description
Job Description
Order Lifecycle Management
- Oversee the entire order lifecycle, ensuring seamless order processing, tracking, and reconciliation from initiation to fulfillment.
- Implement and optimize processes to enhance efficiency, accuracy, and timeliness in order management.
- Monitor and analyze order data to identify trends, bottlenecks, and areas for improvement.
Reporting and Analytics
- Generate and distribute comprehensive daily reports for designated key accounts, ensuring data accuracy and relevance.
- Provide actionable insights and recommendations based on report findings to support strategic decision-making.
- Collaborate with stakeholders to refine reporting requirements and enhance report usability.
Customer Service Liaison
- Serve as the primary point of contact for customer service teams, addressing inquiries related to order status, product availability, and delivery timelines.
- Proactively communicate updates and resolutions ensuring transparency and maintaining high levels of satisfaction.
- Escalate critical issues to appropriate teams for timely resolution.
Cross-Functional Collaboration
- Partner with Procurement, Supply Chain Management (PSI/SCM), and Sales teams to ensure product availability and resolve escalations effectively.
- Facilitate collaboration between departments to address order discrepancies, errors, and other challenges.
- Act as a bridge between internal teams and external stakeholders to align on priorities and objectives.
Data Management and System Optimization
- Collect, document, and maintain detailed information logs for Home Appliance accounts, ensuring data integrity and accessibility.
- Work alongside IT and support teams to manage and maintain accurate system data mapping, enhancing operational efficiency.
- Identify opportunities for system improvements and contribute to the implementation of new tools or processes.
Invoice Processing and Compliance
- Prepare and process Commercial Invoices accurately and in compliance with company policies and regulatory requirements.
Consumer Communication Coordination
- Coordinate with the Call Center to ensure consumers are contacted within established Service Level Agreement (SLA) windows for order rescheduling or updates.
- Develop and implement strategies to improve consumer communication processes, enhancing customer experience.
Product Upgrade Management
- Process product upgrades for end-of-life models, ensuring smooth transitions for customers and minimal disruption to operations.
- Collaborate with Product Management to stay informed about upcoming product changes and communicate them effectively to relevant teams.
Hub Schedule Management
- Manage and update Hub schedule changes and relocations within internal systems, ensuring alignment with operational needs.
- Monitor Hub performance metrics and provide recommendations for optimization.
Flexibility and Availability
- Demonstrate flexibility by being available to work select holidays and/or overtime as business needs require.
- Adapt to changing priorities and demands in a dynamic business environment.
Required Skills and Qualifications
- Bachelor's degree required
- 2-4 years of experience in order management, supply chain, or a similar role.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
- Proficiency in SAP and Microsoft Office. Advanced Excel skills, including data analysis and reporting.
- Ability to thrive in a fast-paced, deadline-driven environment
- Strong team collaboration skills with the ability to manage competing priorities
Job Tags
Work at office, Relocation