Job Description
Join our team at Newport Post Acute as the Director of Patient Experience.
Proudly supported by Marquis Health Consulting Services
Full-time opportunity available
$50,000-$55,000/year
At Newport Post Acute, we believe that exceptional experiences for residents and families are at the heart of quality care. Guided by our core values of Passion, Respect, and Excellence , the Director of Patient Experience champions resident satisfaction by fostering meaningful relationships, promoting service excellence, and collaborating with interdisciplinary teams to create a welcoming and compassionate environment.
Responsibilities for Director of Patient Experience:
Conduct daily resident and family rounds to gather feedback regarding care, services, and overall satisfaction.
Serve as a primary point of contact for residents and families seeking information, assistance, or support.
Address resident and family concerns and coordinate timely follow-up with appropriate department leaders.
Ensure a welcoming and positive first impression for new admissions, families, and visitors.
Lead and oversee Management Ambassador rounding programs to enhance the resident experience.
Maintain documentation of resident concerns, grievances, and resolutions in accordance with facility policies.
Monitor Guest Service Line utilization, identify feedback trends, and develop strategies for continuous service improvement.
Lead resident satisfaction initiatives through recognition programs, testimonials, reviews, and Marquis signature resident engagement activities.
Collect, analyze, and present resident and family satisfaction data to identify trends and opportunities for quality improvement.
Partner with department leaders to implement service excellence initiatives and improve resident outcomes.
Support customer service education, employee recognition, and staff training that reinforces resident-centered care.
Promote a culture of professionalism, courtesy, respect, responsiveness, and service recovery throughout the facility.
Participate in quality assurance and performance improvement initiatives to enhance the overall patient experience.
Qualifications for Director of Patient Experience:
Bachelor’s degree in Healthcare Administration, Business Administration, Social Work, Communications, Public Health, Hospitality Management, or a related field preferred; equivalent education and experience may be considered.
Minimum of two (2) years of experience in healthcare, long-term care, senior living, hospitality, customer service, or a related field preferred.
Experience in a healthcare or hospitality setting preferred.
Leadership or supervisory experience preferred.
Strong interpersonal, communication, customer service, and conflict-resolution skills.
Ability to build positive relationships with residents, families, staff, and visitors.
Excellent organizational, documentation, and problem-solving abilities.
Ability to collect, analyze, and communicate resident satisfaction data effectively.
Proficiency with Microsoft Office applications and electronic healthcare systems preferred.
Our Core Values in Action
Passion – Creating meaningful experiences that enhance resident satisfaction and quality of life.
Respect – Building trusting relationships through compassionate communication, empathy, and responsiveness.
Excellence – Leading continuous improvement initiatives that elevate the patient experience and reinforce a culture of exceptional care.
Benefits of Director of Patient Experience:
Tuition reimbursement
Employee referral bonus
Health, vision, and dental benefits
401(k) with match
Employee engagement and culture committee
Company-sponsored life insurance
Employee assistance program (EAP) resources
Join our team at Newport Post Acute and Healthcare Center, a 60-bed Sub-Acute, and Long-Term Care facility where compassion and quality care are at the heart of everything we do. Our facility is thoughtfully designed with beautiful common spaces, creating a welcoming, home-like environment not only for our residents but also for our staff. We believe in fostering a positive and supportive workplace where employees feel valued, respected, and empowered to make a difference.
Here, you'll be part of a collaborative and dedicated team that prioritizes professional growth, work-life balance, and a culture of appreciation. If you're passionate about providing exceptional care in a warm, inclusive setting, we would love for you to grow your career with us.
The facility provides equal employment opportunities to all applicants and employees and prohibits discrimination and harassment of any kind. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. All qualified applicants are encouraged to apply.
...Opportunity \\\\\\\ theFace HR is building a network of Contract Recruiters to support ongoing and upcoming client engagements in... ...organizational skills \\\\~ Comfortable working independently in a remote environment \\\\~ Experience with ATS platforms (experience...
...Exceptional Opportunity for Dental Receptionist Competitive Daily Pay & Benefits! Our Office is looking for an Upbeat, Positive and Self-Motivated individual to join our team! Why Join our Office? We are a Modern, State-of-the -Art Private Practice with team great...
...GardaWorld Security Services is Now Hiring a Response Security Officer! Ready to suit up as a Special Response/Flex Security Guard What matters most in a role like this is your ability to adapt from one mission to the next. Tell us about how you embrace change...
...Emerald Hills Funeral Home Ambassador Service At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual. Work with leading experts in the funeral and cemetery profession...
...: Hybrid 4 onsite in Maryland Heights, MO Our client seeks Disaster Recovery Analysts to design and implement contingency plans and recovery strategies that protect critical business data and information systems from natural or human-made events impacting operations...